Privacy and Pricing Policy
Wolberg Lighting Design and Electrical Supply is concerned about your privacy. It is our policy not to collect any personal information such as your name, address (postal address or email), and telephone number unless voluntarily submitted. Any such information is kept private and confidential. We do, however, track the total number of visitors to our Web site for purely statistical reasons. These statistics contain no personal information and are used only to help us continually update and improve our site. Personally identifiable information is not extracted in this process.
All non-personal information that is gathered through the site is stored in a secure location and is accessible only by designated staff members. We do not utilize “cookies” on this site.
Wolberg Lighting Design and Electrical Supply
Special Order and Return Policy
– We happily accept returns.
– Returns must be accompanied with the original stamped paid pick ticket for cash customers.
– Return items must be in original cartons and in re-sellable condition.
– Material must be returned within 45 days of sale.
– Restocking charge may apply.
– A 50% deposit is required on all special orders involving non-stock items. A 100% deposit is required for all non-returnable custom items.
– A 100% deposit is require for all special order glass. Special order glass sales are final and non-returnable.
– Wire cuts are not returnable.
– Depending on specific manufacturer policy, inbound freight charges may be added to special orders.
– No installed products may be returned.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing or shipping address, phone number (if placing an online order) or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
– To personalize your experience
(your information helps us to better respond to your individual needs)
– To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
– To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
– To administer a contest, promotion, survey or other site feature
– To send periodic emails
The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
– To complete an online purchase
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards) will not be stored on our servers.
Yes – cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Pricing Changes and Errors
The pricing of products on our website is determined by the suggested pricing provided by our manufacturers. Pricing is subject to change without notice. Therefore, at the discretion of Wolberg Lighting Design & Electric, previous pricing and price quotes may not be honored.
Wolberg offers thousands of lighting products on its website. Product content is constantly being updated and added on a daily basis. Occasionally, but rarely, this process can result in the display of incorrect pricing. In the event that a customer places an order that is subsequently discovered to be incorrect, we reserve the right to revise the price and will notify the customer. The customer may agree to the revised price or cancel the order without penalty.
please contact our management via email or call our toll-free number, 1-800-342-4304.